What can you get done with just one text?
The Opportunity
What if you could shop as easily as you chat? What if you could add groceries to your cart in the middle of cooking dinner? With Conversational Commerce, we’re building text and voice experiences that make it easier than ever to shop with Walmart.
The Approach
We believe shopping should be as simple as sending a text or speaking to a device. By harnessing the power of conversational intelligence using machine learning and natural language understanding, we’re building yet another way for Walmart customers to shop for their favorite brands at the lowest prices.
The Journey
Conversational Commerce was born out of Jetblack, the first Store N°8 portfolio company, which focused on discovering new conveniences in the shopping journey. From Jetblack, we learned that customers enjoy the simplicity and ease of shopping through text message. Our team also developed voice capabilities in collaboration with Google and Apple to offer more shortcuts within the Walmart experience.
Text to Shop: Walmart Customers Can Now Shop as Easily as Texting
Between balancing your busy schedule, performing at work, managing your household, preparing meals — and ensuring you’ve got everything you need, when you need it — you’ve got a lot going on. At Walmart, we know that keeping track of your household shopping list is often a mental task you manage as you go about your day.
How Walmart Builds Conversational Shopping To Create Innovative Customer Experiences
Transforming the future of retail and commerce takes bold vision, shared mission, dedication to purpose and strong collaboration. That is exactly how Walmart’s Store No8 and Global Tech teams worked together to incubate, design and build new voice and text shopping experiences that will enhance how customers interact with Walmart.
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Dare to build the future
We need the most brilliant minds to change the future of commerce. Are you up for the challenge?