What if your favorite items were never out of stock? What if checkout lines were never long? What if you always had a shopping cart waiting for you? What if the in-store experience was frictionless? AI can transform the day-to-day for both customers and associates.
We believe that by bringing the power of computer vision, AI, machine learning, and sensor fusion to physical stores, we can create operational efficiencies and further improve the customer and associate experience in the future.
In April 2019, IRL launched the Intelligent Retail Lab, a testing ground for AI-enabled processes, services, and experiences inside a Walmart Neighborhood Market. By choosing one of the busiest stores in the country, we have been able to test and learn at scale, in a real-world environment. After identifying key technologies that have improved customer and associate experiences alike, IRL graduated from incubation and was integrated into the broader Walmart organization.
To learn more about what IRL is doing, you can schedule a tour at the Intelligent Retail Lab in Levittown, New York or visit Intelligent Retail Lab website.
